PRIVACY POLICY

Roland Lewis Coaching

Effective Date: 10/3/2026
Last Updated: 10/3/2026

Roland Lewis Coaching (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, registering for events, or engaging with our services, you consent to the practices outlined in this Privacy Policy.

1. Who We Are

Roland Lewis Coaching
Melbourne, Victoria, Australia
Email: roland@rolandlewiscoaching
Website: https://rolandlewiscoaching.com/

We provide leadership coaching, executive coaching, consulting, workshops and professional learning services.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities.

This may include:

Identity and Contact Information

• Full name

• Email address

• Phone number (if provided)

• Organisation and role (if provided)

Professional Information

• Career or leadership interests

• Coaching or professional goals

• Survey or intake responses

• Feedback and reflections

Webinar/Event Information

• Registration details

• Attendance data

• Chat or Q&A submissions

• Feedback forms

Technical and Website Data

When you use our website, we may collect:

• IP address

• Device/browser type

• Pages visited

• Cookies and analytics data

You may browse our website anonymously.

3. How We Collect Personal Information

We collect information in several ways:

• Directly from you when you:

  • Register for webinars or events

  • Download resources or lead magnets

  • Subscribe to emails or newsletters

  • Complete forms or surveys

  • Engage coaching or consulting services

  • Contact us

• Automatically through:

  • Website cookies

  • Analytics tools

  • CRM and email platforms

• From third-party platforms where you consent:

  • Event platforms (e.g. Zoom, webinar tools)

  • Email marketing platforms

  • Scheduling tools

We only collect information by lawful and fair means.

4. Why We Collect Your Information

We collect personal information to:

• Deliver coaching, consulting and professional services

• Provide webinars, workshops and resources

• Manage registrations and enquiries

• Send relevant communications and insights

• Improve our services and offerings

• Maintain internal records

• Meet legal and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

5. Marketing Communications

If you register for a webinar, download a resource, or engage with our services, we may send you:

• Coaching insights and resources

• Professional learning opportunities

• Event invitations

• Service updates

This is in accordance with the Spam Act 2003 (Cth).

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We do not sell or rent your personal information to third parties.

6. Use of CRM and Digital Systems

Your information may be stored in secure digital systems including:

• Customer Relationship Management (CRM) platforms

• Email marketing platforms

• Cloud-based document storage

• Scheduling or event platforms

We take reasonable steps to ensure these providers meet appropriate privacy and security standards.

Some providers may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy obligations.

7. Disclosure of Personal Information

We may disclose personal information only where necessary, including to:

• IT and software service providers

• Email and CRM platforms

• Professional advisors (legal, accounting)

• Government or regulatory bodies if required by law

We will never disclose your information for unrelated third-party marketing.

8. Data Security and Storage

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification or disclosure

Security measures may include:

• Secure password-protected systems

• Restricted data access

• Encrypted platforms where available

• Storage of sensitive information in offline storage devices.

• Sensitive written material is stored in lockable storage.

No system can guarantee absolute security; however, we maintain industry-standard safeguards.

9. Access and Correction

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion where appropriate

Requests can be made via email:
admin@rolandlewiscoaching.com

We will respond within a reasonable timeframe.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Understand website usage

• Improve user experience

• Measure engagement

You can disable cookies through your browser settings.

11. Retention of Information

We retain personal information only as long as necessary to:

• Deliver services

• Maintain business records

• Meet legal or regulatory requirements

When no longer required, information is securely deleted or de-identified.

12. Third-Party Links

Our website or communications may contain links to third-party websites.

We are not responsible for the privacy practices of external sites.
We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.
Continued use of our services indicates acceptance of any updates.

14. Complaints

If you believe your privacy has been breached, please contact us first.

Email: admin@rolandlewiscoaching.com

We will investigate and respond promptly.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

Phone: 1300 363 992

15. Contact Us

Roland Lewis Coaching
Melbourne, Victoria, Australia
Email: roland@rolandlewiscoaching.com

Website: https://rolandlewiscoaching.com/